Alternatives to JivoSite: how to replace the Russian service in Ukraine

There was a popular service called JivoSite, which was used by the vast majority of companies in post-Soviet countries. And one day, the story of the Russian product on the Ukrainian market came to an end, as local business owners began to abandon it massively. The reason for this was Russia’s full-scale invasion of Ukraine. Now no one in Ukraine wants to replenish the Russian budget, so Ukrainian entrepreneurs went in search of the Grail of JivoSite’s analogue. Solve Marketing also started looking for alternatives so that our team and clients would not sponsor the development of the 404 country and secure their own business. So, you have a treasure in front of you. Keep the link to the article and share it with your colleagues who are still looking for an alternative and comparing dozens of services.

What is JivoSite?

To find the best alternative, we suggest you first consider JivoSite.

JivoSite is a Russian service, an online chat for websites, through which you can provide consultations to customers. In addition to the main function, JivoSite has voice and video capabilities, a chatbot, and a basic CRM system. If you have used this product before, you know the rest of the details, and if not, you don’t need to.

At the same time, online chat on the website is a necessary tool for getting prompt communication with users. For your website visitors, this is the fastest way to resolve their query without leaving the page. And the more conveniently and quickly a person receives an answer, the more likely they are to become a loyal and regular customer.

In any case, there are several reasons to use JivoSite. First of all, you can get into problems with payment and operation by using JivoSite. And most importantly, in this way, you will be sponsoring the aggressor and its invasive actions. We all already know how it works: first, we pay for the Russian service, the company of the enemy country makes a profit, and from this profit pays taxes, which are then used to launch missiles and drones at Ukrainian cities. 

A big tree grows from a small shoot. Small decisions lead to global changes. So we recommend that you pay attention to Ukrainian and foreign equivalents of Russian services.

Analogues of JivoSite

Here are the Top 6 alternative services for your business website. We tell you the features, benefits, and prices of each option.

HelpCrunch (Ukraine)

HelpCrunch is an omnichannel online chat that combines all social networks and messengers to quickly respond to customer requests. Among the important advantages of this alternative to JivoSite are the following: 

• Multichannel. The manager will be able to respond to requests from Instagram, Viber, Telegram, Facebook and other channels from one platform.
• Chatbot. You can set up chatbot scenarios so that customers receive important messages automatically.
• Built-in knowledge base. You can set up a knowledge base to avoid wasting time explaining repetitive questions. Together with AI, the chatbot will answer common queries and provide self-service.
• Email campaigns. You will be able to create, edit, and send triggered and bulk emails right from the service.
• Pop-ups. These are pop-ups that will convey important announcements, collect a customer base, etc. Popups, like newsletters, can be edited to suit your needs.
• Mobile applications. To quickly respond to customer requests from your smartphone.

HelpCrunch has three plans, the cheapest of which starts at $15 per month, and the most expensive at $495 (unlimited). You can try the service for free for 14 days, as well as transfer data.

Binotel (Ukraine)

Binotel positions itself as a leading business communications operator in Ukraine. It is a comprehensive platform that can replace JivoSite and includes a number of solutions:

• Online Chat. The main function of the service is to maintain customers on the website; automatically starts a dialogue and transfers the request to the manager.
• Virtual PBX and Call Centre. Cloud technology that allows you to efficiently and centrally process a large number of calls.
• Call Tracking. It will track offline conversions from advertising to incoming calls.
• Smart CRM and Bookon CRM. Built-in CRM systems that are necessary for managing a database of leads and customers, as well as setting up sales funnels, planning, and collecting feedback.
• Wire. This is an application from the company that collects statistics on calls and can record the conversation.

The Binotel tariff plan costs 180 UAH per month, and as a bonus, you will receive 2 months of free use.

LiveChat (Poland)

LiveChat is another good alternative to JivoSite, an online chat with artificial intelligence and customisation options for your website. In addition, the service offers the following features: 

• AI chatbot. We would like to explain in more detail the capabilities of AI on this platform, as the company promises its customers to automate cases up to 80%.
• Reporting. You can view the most important data on the number of chats and sales, customer engagement and satisfaction, etc. All reports can be exported in CSV format.
• Product recommendations. On e-commerce platforms, you can send product cards to your customers via live chat.
• Integrations. This is an opportunity to combine live chat with more than 200 applications, including communication channels, marketplaces, as well as WordPress, Google Analytics, MailChimp, etc.
• Collaboration. Managers can redirect a chat with a customer to a colleague. To organize and quickly search for chats, they can be divided by tags.
• Peeking function. You can see what text the user is typing before they send a message to the chat.

The most affordable tariff plan will cost from $20 if you pay for a year. The monthly plan costs from $24. The free trial period will last 14 days.

Tidio (USA)

The next option to replace JivoSite is Tidio. This online chat is adapted for e-commerce and small businesses and offers a number of advantages:

• Simplification of communication. The service combines various communication channels, including emails, chats and messengers.
• Video calls. The manager will be able to provide support in the video format. This can improve the quality of service, allow you to demonstrate the product and increase the number of transactions.
• Personalization. To provide customers with individualized advice based on their activity, you can see which pages they have visited and what they have entered in the search. You will also be provided with information about all users on the site in real time. This service also offers the peeking feature we’ve already mentioned.
• The library of answers. To speed up your customer service, you can create templates of answers for common questions.
• Surveys. This is an opportunity to collect customer data in chat, store it, and use it in marketing and sales.

There is a free plan for beginners. And the most affordable plan with a monthly payment will cost $29, with the option to pay for a year.

SendPulse (Ukraine)

In general, SendPulse is a complete marketing and sales platform. Among all the available tools, SendPulse also offers its own live chat for the website. Here’s what you can get by choosing this service:

• Integrations. SendPulse allows you to combine requests from messengers in one window, set up chatbot scripts, and integrate your CRM system.
• ChatGPT. Let’s talk about integration with AI separately. With ChatGPT, you can automate communication and avoid template responses. Moreover, OpenAI has the Whisper automatic speech recognition function, which allows your customers to send voice messages. For managers, AI will convert voice to text.
• Adaptability. The service is easy to install on any CMS or website builder, as well as to adjust the chat design and its placement to the needs of the business.
• Instant agreements. You can create a deal right in the online chat. To do this, you need to set a trigger action in the script, after which the system will automatically send the agreement.
• High-quality and fast service. Online chat stores the history of interaction with the client so that managers can use the collected data to personalize communication in the future. And for convenient and fast service, you can manage chats from your smartphone.

The service has a free plan that allows you to test the online chat. This version will be enough for beginners. You can pay for the plan for a year, 6 months, and 1 month. The most affordable tariff will cost you 144 UAH for the annual plan.

By the way, Solve Marketing and SendPulse are partners. Therefore, if you are working with a remote marketing department, it will be even faster and more profitable to set up an online chat from this platform.

Kwizbot (Ukraine)

The last service we will consider in this article is Kwizbot. It is a Ukrainian communication platform that is not inferior to, but even superior to, JivoSite in terms of its capabilities: 

• Withstands heavy loads. This will allow your business to serve customers without interruption and reduce waiting times.
• Omnichannel. It is the same as multichannel, i.e. the combination of all necessary communication channels in one service.
• Integration. In addition to combining different communication channels, you can integrate APIs, CRM and ERP systems, FTP servers and databases, and payment services into the service.
• Chatbot and triggered mailings. You can set up scenarios for automatic customer service via chatbot or emails.
• Customer cards and interaction history. Having detailed customer data and chat history, a company can improve the experience and quality of service.

To find out the cost of a tariff plan for your company, you can enter the number of subscribers and operators on the website and receive a calculation by email.

Conclusion

In a world where security and ethics play an important role, your business should choose platforms that meet these criteria. Solve Marketing advises you to get rid of JivoSite and look for alternatives that will provide you with not only convenience but also security. Don’t hesitate, because your success depends on making the right decisions now!

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